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Refund Policy

If your order is not what you ordered, or is defective in any way, Instapix.co.za is happy to replace the product. Please note the following:

  1. Digital downloads cannot be refunded unless the download is found to have a technical fault whilst under the control of Instapix.co.za
  2. Printed photos can only be replaced if the photo is found to have a print or technical error on it.
  3. Printed photos will not be refunded or replaced if the wrong photo was ordered.
  4. Refunds or replacement will not be made where products are supplied in the form as shown in the preview on the Instapix website.

Email support@instapix.co.za within 7 days of receiving your order and let us know what items are incorrect or defective.

Alternatively, please contact us via the contact form on the Contact page.